Quality Management System



Lean Six Sigma (LSS) is an integrated business improvement methodology that maximises shareholder value by achieving the fastest rate of improvement in customer satisfaction, cost, quality, process speed, and invested capital. It is a set of proven concepts that have saved adopters millions of dollars without capital investment. Lean Six Sigma ensures a combination of customer satisfaction, cost leadership, and risk control that is capable of creating shareholder value in most market conditions.


The application of Six Sigma principles combined with the speed and agility of Lean will produce solutions in the never-ending quest for better, faster, cheaper business processes. The Lean bank will strive to improve continuously, from the front line up, and will be able to increase its productivity year after year. Reducing cycle times on customer transaction, backend and frontend operations; and reducing ineffective handoffs ensure that the reclaimed capacity is channeled into new and more productive activity.


The YELLOW BELT course provides an overview of the basic principles and explains the tools used for Lean Six Sigma, The course is tailored to give you an awareness of the techniques needed to run successful LSS business improvement projects. You will appreciate, at the end of this module the LSS DMAIC project management process- and the tools and techniques to be applied at each of the phases.


Duration: 3-4 Days


Daniel Adjepong MSc, CQE, CSSBB

The course should be practical and demystify all the terminology normally associated with Lean Six Sigma. You will have hands-on application of some LSS tools and methodologies using case studies. This 5-day course includes the Yellow Belt programme described above as its first module and goes on to cover the majority of statistical tools and advanced Lean methodologies needed for DMAIC projects. This programme has proven to be very popular, as it is ideal for Lean Six Sigma project team leaders and team members who need to be able to apply a wide range of tools on real life projects. This course includes comprehensive training and use of Minitab™ Statistical Software.


Duration: 9 days full or 5 Days Yellow Belt bridge

The course is designed for personnel who have a problem-solving need in day-to-day management and operations and need a structured approach to problem solving. This 5-day modular course includes a practical introduction and then training on the full range of Six Sigma and Lean tools. On completion of this course delegates will be able to work as coaches of Six Sigma DMAIC projects. This program includes training on the advanced statistical tools required to execute the full range of Six Sigma DMAIC projects. Practical exercises and simulations are incorporated to provide a hands-on experience. A Green Belt qualification is prerequisite for this belt. The BLACK BELT course modules are:


  1. Lean Six Sigma Foundation (YB + GB- prerequisites)
  2. Change Management
  3. Advanced Black Belt Tools




Duration: 14 days full or 5 Days Green Belt bridge

This programme will enable delegates to:


  • Understand and imbibe the tenets of change and to become Change Agents within their organisations;
  • Apply the Lean Six Sigma (LSS) DMAIC problem solving methodology to solve business problems and transition projects from definition to closing;
  • Apply critical thinking and statistical inquiry (which are central to the culture of continuous improvement) to business decision making;
  • Understand and apply proven techniques for managing change, reducing long lead times, managing queues, reducing the cost of service delivery, and improving customer satisfaction.
  • Our LSS participants are taken through the LSS DMAIC problem solving methodology from Yellow through Green to Black Belt trainings. We also coach and support them in the deployment of Lean Six Sigma projects- from concept piloting through full-scale implementation.
  1. Organisations considering embarking on a Lean and/or Six Sigma strategy;
  2. Departments or organizations that have been charged with implementation but do not have a good understanding of Lean and/or Six Sigma;
  3. Personnel who have a problem-solving need in day-to-day management and operations and need a structured approach to problem solving;
  4. Managers concerned with the status quo and interested in investigating options for productivity improvement, performance enhancement and organizational change.
  1. Delegates are transitioned through the YELLOW, GREEN and BLACK BELT phases.
  2. This course has a definite applied focus, making it much more valuable to those with an imperative to solve specific problems or make product, process and business innovations in real organizations on a more pervasive scale.
  3. Delegates get to learn in a focused workshop environment— complete with interactive lectures, practical exercises for each and every tool, group exercises, process and tool simulations, individual exercises and the application of learning to a real improvement project in the workplace.