IMPACT GHANA. INSPIRE AFRICA. ENGAGE THE WORLD.
FLOWERS
SCHOOL OF TECHNOLOGY AND MANAGEMENT
Daniel Agyapong
Programme Director — Operational Excelence & Quality Management Systems
Daniel Agyapong, LSSMBB, CQE
Daniel Addae Adjepong, MSc, CQE, CSSBB, PRINCE2®, is a business-improvement professional, quality engineer, and executive trainer with more than fifteen years of cross-industry experience spanning manufacturing, telecommunications, management consultancy, and higher education. As Director of Dexterity Consult Ltd in Ghana, he has led training and deployment of Lean Six Sigma, Total Quality Management (TQM), Project Management, and Corporate Strategy programmes for organisations such as Vodafone, MTN, Fan Milk, Fidelity Bank, Sandvik Mining, and the National Petroleum Authority.
At the University of Professional Studies (UPSA), Daniel lectures on the MBA and undergraduate programmes, covering courses in TQM, Quality Planning and Assurance, and Process Improvement. He also serves as an Adjunct Lecturer with Lancaster University Ghana, teaching Operations and Management Studies. Earlier in his career he managed fixed-network transformation projects for Vodafone Ghana and led business-improvement engineering initiatives for Howard Hunt Group UK, achieving multi-million-pound cost savings through Lean Six Sigma process re-engineering.
Daniel is recognised for bridging industry practice and academic scholarship. His work promotes operational excellence, data-driven decision-making, and customer-centred transformation—core pillars of his professional mission to align commercial and engineering priorities for measurable results.
Professional Biography
Research Interests
Teaching Fields
Selected Publications & Conferences
Collaboration & Engagement
Professional Biography
EDUCATION AND QUALIFICATIONS
MSc Engineering Business Management (with Distinction), Coventry University, UK.
BA Publishing Studies (Hons 2:1), Kwame Nkrumah University of Science and Technology, Ghana.
Teachers’ Certificate ‘A’, University of Cape Coast, Ghana.
ASQ Certified Quality Engineer (CQE)
ASQ Certified Six Sigma Black Belt (CSSBB)
Prince2 Practitioner
ITIL Foundation
Advanced Lean Six Sigma Tools (British Quality Foundation).
Professional Service and Community Engagement
Pillar Lead – Training & Certification, Ghana Quality Organisation.
LMC Chair – Certification, American Society for Quality (ASQ) EMEA Ghana Chapter.
Mentor and trainer for quality professionals and graduate students in Lean Six Sigma deployment.
Vice President, Okuapemman Secondary School 93 Year Group (community development initiatives).
Research Interests
RESEARCH INTERESTS
Daniel’s scholarly and consulting interests centre on business-process excellence, quality management systems, and sustainable operational strategy. His current projects and supervision areas include:
- Lean Six Sigma implementation frameworks across manufacturing, telecom, and service sectors.
- National Quality Policy formulation and implementation for emerging economies.
- Business transformation and digital-factory modelling for operational excellence.
- Customer satisfaction analytics and data-driven continuous improvement.
Related SDGs: SDG 8 (Decent Work and Economic Growth); SDG 9 (Industry, Innovation and Infrastructure); SDG 12 (Responsible Consumption and Production).
Teaching Fields
TEACHING FIELDS/INTERESTS
Total Quality Management (TQM) and Process Improvement.
Quality Planning and Assurance.
Operations Management and Business Process Re-engineering.
Project and Programme Management (PRINCE2 and Lean approaches).
Corporate Strategy Design and Decision Analytics.
Statistical Methods for Business and Quality Improvement (using Minitab and Excel).
Selected Publications & Conferences
- “National Quality Policy Formulation and Implementation Framework” – policy concept paper presented to Ghana Quality Organisation (2023).
- “Conceptual Frameworks for Implementing Lean Six Sigma Across Industries” – research presentation at UPSA MBA Seminar Series (2022).
- Key Trainer and Facilitator for Lean Six Sigma Deployment Workshops with clients including Vodafone Ghana and Fan Milk (2018–2023).
Collaboration & Engagement
COLLABORATION & ENGAGEMENT
Daniel collaborates with industry, academia, and government to advance operational excellence and quality management capacity across Africa. He offers consultancy and training in Lean Manufacturing, Six Sigma, and Quality Systems deployment that directly support national productivity and industrialisation agendas.
Strategic Collaboration Areas:
- Joint research on quality policy implementation (SDG 9, SDG 12).
- Workforce development and skills training for inclusive industrial growth (SDG 8).
- Sustainable operations and resource-efficiency frameworks for manufacturing and services (SDG 12).
Daniel welcomes partnerships with universities, corporations, and development agencies committed to building quality systems, productivity, and sustainability in African industries.